Refund Policy

Last updated: 18 July 2026

What we refund

We refund the unspent part of the balance in your account, on request, at any time. The part already used for lessons is not refundable.

Right of withdrawal within 14 days

Under Legea nr. 105/2003 and the Civil Code of the Republic of Moldova, you have the right to withdraw from the contract within 14 days of the date it was concluded.

Because the service is supplied immediately, when you top up your balance you separately confirm that you agree to the supply beginning immediately, which under the law extinguishes your right of withdrawal. This does not disadvantage you in practice: our policy is more favourable than the minimum requirements of the law — the unspent balance is refunded even after the 14 days have expired.

How to request a refund

Write to nikolaev.gd@gmail.com from the email address of your account and state the amount you are requesting.

We review the request within 14 days at the latest from the date we receive it.

How you receive the money

The refund is made only to the payment card used for the purchase. How long it takes for the amount to appear on your statement depends on your issuing bank — usually a few business days.

Complaints

Write to nikolaev.gd@gmail.com or call +373 60 220 120, Monday–Friday, 09:00–18:00. We reply within 3 business days at the latest.

When submitting a complaint, attach proof of payment — the payment confirmation received by email after topping up your balance.